Returns & Refunds Policy
Last updated: November 13, 2026
You can return an unused car lift within 14 days of delivery for a refund. This policy applies to all orders placed on this website and delivered within the contiguous United States.
Eligible returns
- The item is unused, uninstalled and has not been anchored to a floor.
- It is in its original packaging, with all parts, hardware, manuals and accessories.
- You have your order number.
Not returnable
- Lifts that have been installed, anchored or used.
- Special-order items, marked "special order" on the product page.
- Opened consumables such as hydraulic oil and seals.
How to start a return
- Contact us within 14 days of delivery through our Contact page with your order number and the reason for the return.
- We reply within 2 business days with a return authorization number and freight pickup instructions.
- Pack the item securely in its original crate or packaging. We arrange freight pickup from your address.
Return costs
- Change of mind: you pay the return freight cost, which we quote before pickup, plus a 15% restocking fee on the item price.
- Damaged, defective or wrong item: we pay all return freight, and no restocking fee applies.
Damaged or wrong items
Inspect the crate on arrival. Note any visible damage on the delivery receipt and send us photos within 48 hours of delivery. We will repair, replace or refund the item at no cost to you.
Refunds
We inspect returned items within 3 business days of receiving them and email you the result. Approved refunds go to your original payment method within 7 business days after inspection. Your bank may take a few more days to show the credit. Original shipping charges are refunded only when the return is due to our error or a defect.
Exchanges
We exchange an item for a different model if you ask within the same 14 days. You pay any price difference and the shipping cost of the new item, unless the original was defective or wrong.
Cancellations
You can cancel free of charge before your order ships. After it ships, the return process above applies.
Questions
Reach us through our Contact page, Mon–Fri, 8 am–5 pm Eastern Time.